Credit Control Administrator

CV-Library • Darlington, County Durham • 2h ago

Credit Control Administration

Key Duties and Responsibilities

Proactively contact customers to chase outstanding payments.
Monitor customer account balances and ensure timely collections in line with agreed credit terms.
Liaise with the sales and customer service teams regarding disputed invoices or delayed payments.
Escalate high-risk accounts or non-payment issues to the Finance Manager
Set up and maintain accurate customer records in the accounting system.
Allocate incoming payments against the correct invoices.
Monitor and manage credit limits, placing accounts on hold where necessary.
Assist with the preparation of weekly/monthly aged debtor reports.
Support monthly statement runs and ad hoc customer account reconciliations.
Help with the preparation of internal reports for management review.
Rebate & Claim back Calculations.
Customer Sales Reporting.
Ensure all documentation is filed accurately (digitally or physically) in line with data protection requirements.
Process credit application forms and support credit checks on new customers.
Respond promptly and professionally to internal and external queries.
Coordinate customer credits or refunds when required.
Process incoming funds, and negotiate re-payment plans.
Arrange customer collections.
General office duties as required by the Finance Director.

Experience and Person Specification

Previous experience in a credit control (ideally within manufacturing sector).
Confident in dealing with customers over the phone and via email.
Strong attention to detail and accuracy in data handling.
Able to work independently as well as collaboratively within a team
Familiarity with computer software systems – Opera would be an advantage but not essential.
An in-depth knowledge of Microsoft Excel to include Pivot tables, VLOOKUP/XLOOKUP, and other advanced Excel functions for reporting and reconciliation is desirable.
Strong organisational and administrative skills with attention to detail and a methodical approach.
Appreciation of confidentiality and discretion