Customer Service & Ecommerce Support Representative - Manchester
£13.00 - £13.50 per hour | 12‑Week Temp Contract → Permanent Opportunity
Ready to join a fast‑growing online brand during an exciting period of expansion? We're building our Manchester Customer Experience team and looking for enthusiastic, digitally‑savvy Customer Service Representatives who love helping customers and thrive in a busy ecommerce environment.
This is a fantastic chance to join a business scaling rapidly - with new products, new markets and huge opportunities for progression.
🌟 What You'll Be Doing
As part of our Ecommerce Customer Service team, you'll be the friendly, knowledgeable voice behind our brand - supporting customers across live chat, email and online platforms. Every day brings something different. You will:
Respond to customer enquiries via live chat, email and online ticketing systems
Support customers with orders, deliveries, returns, refunds and product questions
Troubleshoot issues and provide fast, accurate resolutions
Deliver an exceptional digital customer experience with every interaction
Update customer accounts, process requests and maintain accurate records
Work closely with internal teams (logistics, warehouse, product, marketing) to resolve queries quickly
Spot trends in customer feedback and share insights to improve the online journey
Represent the brand with warmth, professionalism and confidence
This is a role where your communication skills, empathy and problem‑solving ability really shine.
🚀 Why You'll Love This Role
Join a company in a major growth phase with exciting plans ahead
Temp‑to‑perm opportunity - prove yourself over 12 weeks and secure a permanent role
Hybrid working after training (3 days office / 2 days home)
Modern, collaborative office space built for high‑performing teams
Supportive leaders who genuinely invest in your development
No robotic scripts - real conversations, real customers, real impact
Clear progression pathways as the team continues to expand
📈 Progression & Development
You'll receive full training on our systems, products and customer journey. As you grow, you'll take on more responsibility - from handling more complex queries to supporting new team members and contributing to continuous improvement projects.
This is a business where hard work is recognised and progression is genuinely achievable.
💡 What You'll Bring
Experience in customer service, ideally in ecommerce, retail or contact centre
Confidence communicating across chat, email and digital channels
Strong written communication skills with great attention to detail
Ability to multitask across systems while staying calm and organised
A proactive, positive attitude and a genuine desire to help customers
Experience with online order systems or CRM tools is a bonus
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
