To provide the day to day interface with the Customer; with full end to end ownership of the Account. This includes, but is not limited to:
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Offering outstanding Customer Service to all customers; external & internal
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Issuing Customers with quotations, confirming all details are correct and in a timely manner
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Following up quotations as agreed with Management
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Ensuring orders are entered correctly on to the system
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Process incoming telephone/email/web orders accurately
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Building strong relationships with allocated Customers
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Liaising with the Operations Team to ensure orders will be fulfilled on time and in full
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Communicating the delivery status of orders to allocated Customers, where necessary
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Managing Customer delivery expectations, to ensure a positive outcome for both Parties
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Monitoring & updating the CRM system
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Setting up new accounts
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Provide cover for any absent member of the Team as and when requested
The Person –
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Previous experience within a sales administration/customer service position
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Excellent oral and written communication skills
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Great eye for detail
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Confident telephone manner
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Customer focused – ability to develop and maintain exceptional customer relationships
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Ability to multi-task and work to deadlines
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Capability to work independently and prioritise workload
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Willingness to learn about new products
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Experience in negotiating and diplomacy
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Ideally have working knowledge of SAP B1, but not essential as full training will be given
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Keen interest in motorsport and/or aerospace would be of benefit
