In this role, you will perform a wide range of administrative duties across multiple communication channels, ensuring that customers, partners and internal teams receive timely and accurate support.
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Your responsibilities will include handling B2B and partnership requests as well as providing empathetic and service-oriented support to B2C customers.
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After analysing requirements from field engineers, you will help secure accurate job closures and enable seamless internal processes.
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By coordinating consumables and supporting cross-branding procedures for spare parts, you will contribute to efficient field operations.
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Together with colleagues from Customer Care, Planning, and Spares, you are part of an interdisciplinary effort to streamline workflows and boost overall service delivery.
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By using data spreadsheets, digital tools and Salesforce reporting, you ensure that customer correspondence and operational updates are dispatched accurately and efficiently.
Requirements
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Experience in an administration environment, ideally within a service-oriented or customer-focused setting
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Excellent communication skills
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Ability to work independently as well as collaboratively in a team
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Flexibility and reliability in daily tasks
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Organisational skills to manage diverse tasks and shifting priorities
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Experience with customer databases, scheduling systems, and dispatching tools
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Ability to work confidently with postcode mapping and geographical data
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Familiarity with Salesforce reporting or similar platforms is beneficial
part time - 30 hours
