Customer Service Advisor (Housing)
Location: Loughton (Hybrid Working Available)
Contract: Full-time
Salary: From £27,700 per annum
We are currently recruiting a Customer Service Advisor on behalf of a leading Housing Association to join a dynamic and supportive team delivering essential housing and repairs services. Based in Loughton, with hybrid working available, this is a fantastic opportunity for someone with strong customer service and organisational skills to make a real impact.
What’s on offer:
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Opportunity to earn a performance-related bonus of up to 15% of salary
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Pension scheme contributions set at 7% of salary
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Life assurance (4x annual salary)
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25 days annual leave plus bank holidays (33)
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A collaborative, supportive working environment
Your role and responsibilities:
As a key point of contact, you will handle a wide range of customer queries and service requests, helping to ensure efficient delivery of housing repairs and maintenance services.
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Managing enquiries via phone and email from tenants, residents, contractors, and stakeholders (including local officials)
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Logging, diagnosing, and raising repairs, heating, electrical, and void property works
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Monitoring and following up on work orders
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Preparing and issuing job orders to contractors and suppliers
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Supporting administration across the Repairs Service
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Handling rechargeable works, including correspondence and invoicing
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Maintaining accurate records, data entry, and reporting
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Processing decorating vouchers for void properties
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Ensuring compliance with GDPR and confidentiality standards
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Working collaboratively with planning teams and wider stakeholders
What you will bring to the team:
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General maintenance and repairs knowledge and able to plan works on a trade related basis
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Good communication and interpersonal skills with a strong customer focus
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To maintain an effective and professional approach at all times
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Work collaboratively with colleagues, other staff, customers and partners to provide efficient and effective services
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Ability to problem solve, balancing customer needs with targets and constraints
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Strong planning and organisational skills
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Provide advice and guidance to customers
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Manage and prioritise own workload to take account of conflicting and changing demands and to meet agreed deadlines
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Good knowledge of ICT systems, including software packages such as Microsoft Excel, Word etc
Qualifications:
You will join a team where you will feel supported, trusted, and appreciated.
If you have the skills and experience and are looking for your next opportunity, we’d love to hear from you
