This is a fantastic new opportunity for a dedicated and positive Customer Service Advisor near Bourne End. The role will be managing customer issues and queries, placing orders and processing escalations across a number of communication channels. The perfect candidate will be able to confidently liaise with different departments and communicate to higher levels within the business.
The role is 08:30am-17:00, Monday-Friday with 21 days leave as well as Christmas Closure. The salary is up to £26,000 and the role is office based with free parking onsite.
Duties and responsibilities –
Determine customer requirements and identify the best solutions in-line with company processes and procedures.
Process customer orders via calls, emails or web orders.
Accurately process and manage enquiries, quotes, sales orders and invoices.
To charge the correct carriage as applicable.
Use internal CRM systems to accurately record customer notes.
To pro-actively promote new products and support the customer’s needs and requirements.
To work collectively as a team, supporting each other and the rest of the business to give the customer the best experience possible.
Collaborate with Sale Reps to continuously improve customer service and input their orders.
Support and provide feedback to the in-house digital marketing team when necessary
Skills
Excellent communication skills across all platforms with internal teams and external customers.
Excellent customer service skills and confidence to deal with difficult queries/complaints.
Multi-task, prioritise, manage time and workload effectively.
Ability to maintain constant professionalism both internally and externally.
Experience with CRM systems.
If the role sounds perfect for you then please do apply today
