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Customer Service Assistant

CV-Library • Uxbridge, Greater London • 8h ago

Pay: £25,000.00-£25,500.00 per year

Job Description:

WORKING HOURS:

Typically, 5 Over 7 Days- 07:00 - 16:00 OR 10:00 - 19:00

Customer Service Assistant

Overview We are seeking a dedicated Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for delivering exceptional customer support, handling inquiries efficiently, and contributing to a positive client experience. This role offers an excellent opportunity for individuals with strong communication skills and a passion for helping others. Fluency in both English and Spanish is highly desirable, along with proficiency in data entry and upselling techniques. The successful applicant will be organised, attentive to detail, and capable of maintaining professionalism across various communication channels.

Duties

Respond promptly and professionally to customer enquiries via phone, email, or live chat.
Maintain accurate records of customer interactions through data entry systems.
Provide information about products and services, ensuring customer needs are met effectively.
Upsell relevant products or services where appropriate to enhance customer satisfaction and business growth.
Assist customers with account management, billing issues, and troubleshooting problems.
Analyse customer feedback to identify areas for service improvement.
Demonstrate excellent phone etiquette and communication skills at all times.
Collaborate with team members to resolve complex issues efficiently and effectively.

Qualifications

Proven experience in customer service or related roles is preferred.
Strong data entry skills with attention to accuracy and detail.
Multilingual abilities, particularly fluency in both English and Spanish, are highly advantageous.
Excellent communication skills, both verbal and written.
Ability to demonstrate professional phone etiquette and active listening skills.
Analytical mindset with the ability to assess situations quickly and provide suitable solutions.
Experience in upselling or cross-selling products/services is a plus.
Organised with the ability to manage multiple tasks simultaneously under pressure.
Previous experience using CRM systems or similar software is desirable. This role provides an engaging work environment where your communication talents can thrive while supporting our valued customers through exceptional service delivery.