Inspire Resourcing are currently recruiting for a Claims Administrator on behalf of our client in Mansfield.
Duties:
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Set up new files, including electronic and manual records, for new work instructions received from clients and customers.
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Daily management, set up and accurate recording of dates for new and existing job files
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The production of daily work sheets and other documentation necessary for site visits
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Liaise with technicians and external providers where required to book relevant appointments
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Professionally handle customer and client enquiries and requests, ensuring that information is accurately recorded
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Assist with the deployment of staff to ensure that off-site and on-site requirements are effectively resourced
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Accurately record all data received during phone calls to individual customer files and ensure all colleagues and managers are aware of requests and discussions
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Proactively manage jobs to ensure all data is accurately recorded in a timely manner
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Take responsibility for own workload and prioritise this in accordance with the needs of the business and clients
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Proactively look for improvements in our processes to help improve efficiency and service delivery
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Providing excellent customer service, keeping customers informed of progress throughout
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Assist with the management of the end-to-end process of new and existing work
Requirements:
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Experience in customer communication/involvement and excellent communication skills and telephone manner.
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Good understanding of administrative working procedures
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Ability to work effectively individually and as part of a team
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To be able to proactively manage workloads and complete tasks in a timely manner
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Computer literate with experience in the use of Microsoft products
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Ability to work under pressure and meet deadlines
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Strong attention to detail and ability to follow instructions carefully
Full time – Permanent
