Administrator (Data & Reporting Focus) - Hybrid (NG2)
Monday-Friday, 9am-5pm | 3 days WFH | Subsidised parking at Broad Marsh
I'm recruiting for an experienced, highly data-driven Administrator to join a small but high-performing team supporting a large, high-profile public-sector client. This role is ideal for someone who has worked with major public-sector contracts, is confident working to strict SLAs, and is comfortable owning complex reporting cycles, heavy deadlines, and partner liaison.
This is not a typical admin role - we are looking for someone who enjoys digging into data, preparing manual reports, challenging processes, offering new ideas, and becoming a key point of contact for internal and external partners. As the role expands, you'll take on more client-relationship responsibilities, joining review meetings, working closely with client partners, and confidently pushing back where needed. You will also provide cover for team responsibilities including Hannah's workload.
Key Responsibilities
Data & reporting ownership - preparing manual reports, validating data accuracy, tracking SLAs, and ensuring all reports are delivered on time and to a high standard.
Partner liaison - working directly with public-sector client contacts, supporting review meetings, discussing potential service changes, and ensuring all parties have clear and accurate information.
File management - updating and maintaining electronic and paper files, ensuring compliance with naming conventions and folder structures.
File opening & closing - setting up matters on the case/document management system and ensuring client-specific procedures are followed.
General administrative support - including bookings, courier requests, printing/scanning, and other ad hoc tasks within the team.
Process improvement - as client requirements evolve, you'll be encouraged to help reshape processes, bring ideas, and make the role your own.
What We're Looking For
✔ Strong experience supporting one major public-sector client
✔ Comfortable working with large volumes of data and producing accurate manual reports
✔ Confident communicator able to push back professionally
✔ SLA-driven, deadline-focused, and highly organised
✔ Someone who enjoys ownership, problem-solving, and getting stuck in
Benefits
25 days' holiday + Bank Holidays (+ extra Christmas Day)
The option to buy/sell up to 5 holiday days
5% pension
Medical cover
Brilliant social calendar and a supportive team culture
Subsidised parking at Broad Marsh
Hybrid working: 3 days from home
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