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Customer Service

CV-Library • Stamford, Lincolnshire • 20h ago

Customer Service Executive

Location : Stamford

Salary : £25000

Hours : Monday - Friday 08:45 - 17:30

Customer Service Executive

Identify and source suitable venues that match the event’s requirements, including location, capacity, facilities, and budget constraints.
Work closely with clients to understand their event needs, objectives, and preferences, ensuring that venue options align with their vision.
Negotiate competitive rates, terms, and conditions with venue suppliers, ensuring the best possible deal for the client.
Organize and conduct site visits to assess the suitability of venues, evaluating factors like accessibility, ambiance, and logistical capabilities.
Maintain up-to-date knowledge of both UK and international venues, participating in site visits and industry expos/events.
Ensure venue options align with the client’s budget, providing cost-effective options.
Build and maintain strong relationships with venue suppliers, ensuring reliable service and the best treatment for clients.
Create detailed venue proposals, including recommendations and any considerations for the client when needed.
Address any issues or challenges that arise with venues, including last-minute changes or emergencies, ensuring minimal disruption to the event.
Advise on and incorporate sustainable venue options and practices, aligning with clients’environmental goals.
Maintain thorough records of all venue-related communications, contracts, and decisions,ensuring transparency and easy reference.
Gather feedback on venue performance, contributing to post-event reviews and continuous improvement of venue selection processes.
Provide regular updates to clients on venue search progress, addressing any concerns or additional requirements as they arise