Are you an organised, customer-focused professional looking for your next opportunity? We’re supporting an organisation in Grantham to recruit a Customer Service Representative to join their friendly and collaborative team.
This role plays a key part in ensuring customers receive a first-class experience across a network of UK sites. From onboarding new clients to managing enquiries, bookings, and order processing, you'll be at the heart of delivering smooth and efficient service.
What You’ll Be Doing
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Supporting customer onboarding and maintaining key service databases.
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Liaising with partners and suppliers to coordinate service delivery.
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Producing customer reports and processing quotes, purchase orders, and sales orders.
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Setting up new contracts and managing existing customer records accurately.
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Responding to customer enquiries via phone, email, and face-to-face.
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Organising and managing bookings using internal systems.
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Working closely with operations, sales, commercial, IT, and finance teams to ensure seamless service.
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Updating portals and systems with accurate data for management reporting.
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Assisting with training and supporting new team members when required.
About You
Essential:
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Previous experience in customer service or an administrative role.
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Confident working with internal systems, databases, and Microsoft applications (Outlook, Word, Excel).
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Strong attention to detail and accurate data entry skills.
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Excellent communication skills with the ability to handle enquiries professionally.
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Organised, proactive, and able to manage multiple tasks in a fast-paced environment.
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A positive, reliable team player who can also work independently
