Tenant Liaison Officer
Location: Exeter | Permanent
Salary: £30,000 per annum
Sphere Solutions are working with a well-established regional construction contractor to recruit an experienced Tenant Liaison Officer to support a planned residential refurbishment project in Exeter.
The successful candidate will ideally be available to start in January, allowing time to become familiar with the company's systems, processes and procedures ahead of the project commencing on site.
Key Responsibilities
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Act as the main point of contact for tenants throughout the refurbishment programme.
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Liaise closely with the Site Manager, contractors and local housing association.
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Arrange and coordinate access to properties to facilitate the delivery of planned works.
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Keep residents informed of upcoming works, project progress and any potential disruption.
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Prepare and distribute resident communications, including newsletters, information leaflets and project updates.
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Respond to tenant enquiries, concerns and complaints, ensuring issues are dealt with professionally and promptly.
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Coordinate property surveys, inspections and contractor visits.
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Assist with property handovers and ensure relevant procedures are followed.
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Hold and manage site keys where required, ensuring appropriate access arrangements are maintained.
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Support the Site Manager with the day-to-day coordination of tenant-related matters.
About You
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Previous experience working as a TLO/RLO within the construction, refurbishment or social housing sector.
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Experience working on occupied residential developments or planned maintenance programmes.
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Excellent communication and interpersonal skills, with the ability to build positive relationships with residents and stakeholders.
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The confidence to handle tenant queries, complaints and potentially challenging situations professionally.
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A satisfactory DBS check will be required for this position.
The Opportunity
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Salary of £30,000 per annum.
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Site-based position in Exeter.
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Opportunity to join an established regional construction contractor.
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Involvement in a 25-week planned refurbishment programme.
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January start, with an opportunity to familiarise yourself with company systems and procedures ahead of the project commencing.
If you are interested in this role, please call Abbie or Jo at Sphere Solutions for a confidential chat on (phone number removed).
Our Commitment to Inclusion
As a recruitment agency, we are committed to promoting inclusive opportunities on behalf of our clients. We welcome applications from individuals of all backgrounds, including those from under-represented communities. If you have a disability, are neurodivergent, or require adjustments during the recruitment process, we’ll work with you and the client to ensure a fair and supportive experience. We aim to represent employers who foster respectful, inclusive, and collaborative workplaces — regardless of age, gender identity, sexual orientation, ethnicity, or background
