Adult Admissions Advice and Guidance Officer
New College Swindon
Are you passionate about helping people achieve their ambitions through education? Do you thrive in a customer-focused environment where no two days are the same?
New College Swindon is looking for an organised, proactive and approachable Adult Admissions Advice and Guidance Officer to join our team. This is an exciting opportunity to support prospective and current students, helping them navigate their educational journey and access opportunities that can transform their lives and careers.
As the first point of contact for many of our learners, you will play a key role in delivering outstanding customer service, providing advice and guidance on our part-time and adult learning programmes, and ensuring applicants receive a positive and supportive experience from enquiry through to enrolment.
About the Role
Working within our Admissions team, you will:
Respond to enquiries from prospective applicants, providing accurate information on courses, funding and support available.
Offer advice and guidance to help applicants identify the most suitable learning pathways.
Support admissions and enrolment processes for adult and part-time learners, including documentation checks and fee assessments.
Participate in Open Events and enrolment activities, including occasional evening events.
Maintain accurate student records using College systems.
Assist with payments, refunds and related administrative processes.
Provide initial information and guidance for applicants interested in Access to Higher Education, ESOL and other adult learning programmes.
Work closely with curriculum and business support teams to ensure a smooth and efficient applicant journey.
Handle confidential information in line with GDPR requirements.
Provide reception cover and general administrative support when required.
What We're Looking For
We are seeking a customer-focused individual who enjoys helping others and can confidently manage a varied workload.
Essential requirements:
Level 2 qualification in Customer Service or a related subject, or willingness to work towards this qualification.
Level 2 qualifications in English and Maths.
Level 2 ICT qualification, or willingness to achieve this within an agreed timescale.
Experience working in a busy customer service environment.
Experience supporting admissions, enrolment or administrative processes within an education or training setting.
Good working knowledge of Microsoft Office applications, including Word, Excel and Outlook.
Experience handling sensitive and confidential information.
Excellent communication, organisational and interpersonal skills.
Ability to manage competing priorities and work effectively under pressure.
A professional, positive and flexible approach with strong teamwork skills.
Confidence in building positive relationships with applicants, colleagues and external stakeholders.
Willingness to work evenings, attend College events and travel between College campuses when required.
Commitment to equality, diversity, safeguarding and data protection.
Why Join Us?
At New College Swindon, we are committed to creating an inclusive and supportive environment where both students and staff can thrive. You'll be part of a dedicated team that makes a real difference to people's futures by helping them access education and training opportunities.
Safeguarding and Equality
New College Swindon is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful applicants will be subject to appropriate pre-employment checks, including a DBS check.
We are proud to be an equal opportunities employer and welcome applications from all sections of the community.
Important Information
Applicants must have the right to work in the UK.
Unfortunately, visa sponsorship is not available for this role.
We reserve the right to close this vacancy early should sufficient applications be received, therefore early applications are encouraged.
Apply today and help learners take the next step towards achieving their goals
