As a Customer Care Coordinator in St Helens, you will handle customer enquiries and help keep day-to-day customer service running smoothly within the Not For Profit sector. You will provide clear updates, resolve queries where possible and make sure customers receive a helpful and consistent service.
Client Details
The organisation operates in the Not For Profit sector in St Helens.
Description
Respond to customer enquiries by phone, email and other agreed channels, giving clear and accurate information.
Record customer contacts and update relevant systems to keep information complete and easy to follow.
Resolve straightforward issues promptly and pass more complex queries to the appropriate colleague.
Keep customers informed about the progress of their enquiry, helping to provide a reliable service.
Handle complaints in a calm and professional way, ensuring details are recorded accurately.
Work with colleagues across Customer Service to coordinate responses and avoid unnecessary delays.
Maintain organised records of customer interactions to support effective follow-up.
Identify recurring customer queries and share feedback to help improve the customer experience.Profile
A successful 'Customer Care Coordinator' should have:
Experience of handling customer enquiries and providing clear, helpful responses.
Confidence using phone and email communication to manage customer contact.
The ability to record information accurately and keep customer records up to date.
Experience of resolving queries and recognising when an issue needs to be escalated.
A practical approach to managing several customer contacts while maintaining service standards.
Good written and verbal communication skills.Job Offer
Fixed-term contract.
Salary up to £27,982 dependent on the level of experience.
Customer Care Coordinator role based in St Helens.If you're interested in this role, apply now.
People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best
