An exciting opportunity has arisen for a permanent Help Desk Administrator to join our client in their established family run business in Brentwood.
Reporting to the Help-desk Manager, you will be responsible for assisting the help-desk team and become an integral part of the team by building relationships with both clients and contractors within the business.
Your main duties will be to ensure that all jobs are processed within a timely manner by updating the systems with complete transparency whilst controlling and updating any critical issues daily and dealing with challenges in a proficient way whilst still managing to hit business KPIs.
Duties will include:
Managing your own assigned client accounts
Developing good knowledge of all existing clients
Supporting contract managers
Organising internal phone system amongst the team
Allocating engineer appointments
Answering all calls within 4 rings
Resolving client queries
Processing correspondence and certificates
Scanning documents
Updating subcontractor forms
Dealing with contract renewals
Processing weekly engineer service sheets
Any other duties as and when requiredDue to the rural location of this role, own transport is adventagous.
Hours Monday to Friday: 8.30am - 5.30pm
If you have the relevant skills and abilities for this role, do not delay, apply today
