We are looking for someone to play a key role in ensuring smooth communication between customers, suppliers, and engineers.
Your main responsibilities will include:
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Handling phone and email enquiries regarding technical / orders queries
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Liaising with customers, suppliers and engineers.
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Processing orders generated by the service department.
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Obtaining costs and delivery times
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Raising customer quotes
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Carrying out calculations based on supplier prices both in the UK and Worldwide
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Liaising with suppliers and engineers regarding technical enquiries
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Resolving delivery issues with carriers and ensuring deadlines are met
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Liaising with carriers to resolve delivery issues when required
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Providing progress updates with regards to orders and deliveries
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Keeping accurate records of enquiries, orders, and quotes for easy team access
Why Join Us?
What We're Looking For:
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Proficient with Microsoft Word and Excel
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Administration experience
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Strong numeracy and attention to detail
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Clear, confident communication and a professional phone manner
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Flexible, adaptable, and calm under pressure
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A reliable, collaborative team player
