We are partnering with a well-established housing organisation seeking a Service Charge Officer to join their finance team until Feburary 2027. This is an excellent opportunity for a service charge professional with strong analytical skills and a customer-focused approach.
Client Details
Our client is a well-established organisation within the housing sector, responsible for managing and maintaining a large residential property portfolio.
Description
The Service Charge Officer's duties will include but are not limited to:
Manage the end-to-end service charge process, including annual budgets and year-end reconciliations.
Produce and validate annual service charge statements and actual cost recoveries.
Analyse service charge expenditure and investigate variances across schemes and estates.
Review invoice coding and identify any mispostings or allocation issues.
Prepare month-end accruals and prepayments.
Liaise with budget holders and operational stakeholders regarding large expenditure variances.
Support external audit requirements relating to service charge accounts.
Maintain tenant account records and assist with year-end adjustments.
Manage a portfolio of schemes and undertake site visits to support residents with service charge enquiries.
Provide guidance and support to housing and neighbourhood teams on service charge-related matters.
Assist development and operational teams in setting service charges for new properties.
Ensure compliance with relevant service charge legislation and industry best practice
Profile
Experience within a service charge finance environment, ideally within housing, property management, or a regulated sector.
Strong understanding of service charge budgeting, reconciliations, and cost recovery processes.
Excellent analytical and problem-solving skills.
Ability to explain complex financial information clearly to non-finance stakeholders.
Strong Microsoft Excel and Microsoft Office skills.
Experience working to strict deadlines within a finance function.
Customer-focused with the ability to build positive working relationships across teams.
Experience using financial and operational systems.
Job Offer
Competitive salary up to £33,000 (doe)
Flexible hybrid working arrangement, with one or two days in the office.
Opportunity to join a collaborative and customer-focused finance team.
Varied role with exposure across finance, operations, and resident engagement.
Professional development and career progression opportunities
