Help Desk Administrator
Central London | Full-time | Office-based | 8:00am–5:00pm | 40 hours per week
Be the person who keeps everything moving.
Are you an organised, confident administrator who enjoys being at the heart of a busy operation?
We’re looking for a Help Desk Administrator to join a fast-paced team in Central London. This is a key coordination role where you’ll be the first point of contact for incoming requests, keeping jobs moving, people informed and the day-to-day operation running smoothly.
If you’re naturally organised, confident communicating with people and take pride in keeping on top of the details, this could be a great opportunity to take the next step in your career.
What you’ll be doing
You’ll play a central role in coordinating requests, supporting the wider team and ensuring everything is tracked through to completion.
Your responsibilities will include:
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Providing administration support to the wider management and maintenance team
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Scheduling reactive call-outs across multiple contracts, coordinating engineers and subcontractors
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Logging, allocating and tracking jobs from initial request through to completion
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Chasing updates on outstanding jobs and keeping clients informed
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Monitoring and managing a shared inbox, ensuring emails are actioned and filed appropriately
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Maintaining accurate records, spreadsheets and work-in-progress information
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Raising purchase orders and invoices and completing relevant documentation
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Creating and maintaining asset registers using a CAFM system
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Booking and coordinating contractor service visits with clients and contractors
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Assisting with the preparation and distribution of weekly engineer planners
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Supporting the team with general administration as required
What we’re looking for
We’re looking for someone who is highly organised, dependable and confident dealing with a variety of people.
You’ll ideally have:
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At least 2 years’ experience in a similar administrative/coordinator role
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Excellent literacy and numeracy skills
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Strong attention to detail and the ability to manage multiple priorities
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A confident and assertive communication style
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Excellent organisational and time-management skills
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Good working knowledge of Excel, Word, Outlook, PowerPoint and the Internet
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Experience using CAFM software would be beneficial
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Previous experience in a maintenance/facilities environment would be advantageous
Most importantly, you’ll be someone who takes ownership, communicates clearly and enjoys making sure things get done.
What’s on offer?
Alongside a varied and important role, you’ll have access to a range of benefits, including:
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25 days’ annual leave plus bank holidays
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Life Assurance
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People’s Pension Scheme
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Cycle to Work Scheme
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Access to a Mental Health First Aider
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Employee Assistance Programme
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Occupational Health Support
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Professional Development opportunities
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Refer a Friend Scheme
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Discretionary Bonus
The opportunity
This is more than an administration position. You’ll be at the centre of a busy team, coordinating people, information and jobs while building valuable experience in a professional working environment.
If you’re ready for a role where your organisation skills, communication and ability to keep things moving will genuinely make a difference, we’d love to hear from you.
Right to Work: Applicants must have the right to work in the UK
Apply today with your CV
