Complaints Administrator – 12 Week Temporary Assignment
Location: Wigston, Leicester
Hours: Monday–Friday, 9:00am–5:00pm – 35 hours per week
Hybrid: 3 days in the office / 2 days working from home
Contract: Temporary – 12 Week Assignment
Full-Time
We’re looking for an organised and professional Complaints Administrator to join a busy customer-focused team in Wigston on an initial 12-week temporary assignment.
This is primarily a written complaints and queries role, dealing with inbound emails and taking ownership of each query through investigation to resolution.
You’ll review the information provided, establish what has happened and produce a clear, professional and accurate formal response.
What You’ll Be Doing
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Managing inbound customer complaints and queries via email
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Reviewing and understanding the issues raised
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Investigating each case and gathering relevant information
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Liaising with internal departments to establish the facts
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Producing clear and professional formal written responses
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Keeping customers updated where further investigation is required
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Managing your own caseload and working to required timescales
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Maintaining accurate records of correspondence and outcomes
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Escalating more complex cases where appropriate
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Providing general administrative support to the wider team
What We’re Looking For
You don’t necessarily need to have worked specifically as a Complaints Administrator. We’re interested in candidates from complaints, administration, customer service, legal administration, case management, insurance, financial services, housing or similar customer-focused environments.
You’ll need:
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Excellent written English and communication skills
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Strong attention to detail
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Good investigation and problem-solving skills
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Previous administration or customer service experience
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Confidence dealing with sensitive or challenging queries
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Ability to gather information and establish the facts
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Strong organisation and time-management skills
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A professional approach to written correspondence
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Good IT and Microsoft Office skills
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Availability to commit to the full 12-week assignment
This would be a great temporary opportunity for someone who enjoys investigating problems, getting to the bottom of customer queries and producing well-written responses.
Monday–Friday | 9:00am–5:00pm | 35 hours per week | 12-week temporary assignment | Hybrid working – 3 days in Wigston and 2 days from home
