Third Party Motor Claims Handler (TPPD)

CV-Library • Egerton, Greater Manchester • 3h ago

Third Party Motor Claims Handler (TPPD) | Bolton | £27,479 – £35,000

Location: Bolton, BL7 (on site) Type: Permanent — full-time Hours: 35 hours per week — Monday to Friday, 9am–5pm. Flexible/hybrid working patterns available. Salary: £27,479 – £35,000 dependent on experience

Signed off 17th Sep-26. Recruiting due to internal promotions and expansion

Key Responsibilities

Handle third-party vehicle and property damage claims: manage all aspects including investigation, negotiation and resolution.
Investigate liability: work with other departments and conduct own investigations to determine fault and liability.
Manage complex files: more advanced cases including high-value claims and those with liability disputes.
Work with credit hire claims: assess and manage credit hire aspects including validation, negotiation, and challenge of excessive hire charges.
Liaise with external parties: solicitors, insurers and accident management companies.
Identify fraud: recognise and escalate potentially fraudulent activity for further review.
Prioritise workload and team duties: organise own caseload while supporting wider team responsibilities.
Provide excellent service: consistently high standard with all parties to the claim.

Candidate Profile

Motor claims experience required.
Third party or credit hire experience strongly preferred.
Excellent customer service and computer skills — confident across multiple systems.
Active listening and relationship building.
High attention to detail and sound judgement on liability.
Holds or willing to work towards the CII Certificate — fully funded and supported.
GCSEs (or equivalent) at Grade C/4 or above in English and Maths.