Customer Service & Operations Assistant
Salary: £28,100 per annum
Hours: Monday to Friday, 8:30am – 5:30pm
Saturday: Every other Saturday, 8:30am – 12:00pm, with time off in lieu
Contract: Permanent, Full-Time
We are looking for a confident and proactive Customer Service & Operations Assistant to join a busy and established business.
This is a varied, hands-on role and would suit someone who enjoys being kept busy rather than sitting at a desk all day. You'll combine customer service and administration with practical operational duties, including getting out and about during the working day.
You'll speak with customers face-to-face, over the phone and by email, coordinate bookings and collections, complete documentation and checks, and support the wider team wherever needed.
Your Day-to-Day
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Dealing with customers face-to-face, over the phone and by email
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Coordinating bookings, collections and deliveries
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Completing customer paperwork and checking documentation
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Updating systems and maintaining accurate records
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Getting out and about to complete collections and deliveries when required
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Carrying out basic checks and reporting any issues
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Helping resolve customer queries quickly and professionally
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Supporting colleagues with the day-to-day running of the operation
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Managing changing priorities within a busy working environment
What We're Looking For
You'll need to be confident, reliable and comfortable dealing with different people throughout the day. We're particularly interested in someone who enjoys a role with plenty of variety and isn't afraid to get stuck in.
You'll also need:
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Previous customer service, administration or operational experience
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A full UK driving licence held for at least 12 months, with no more than 6 points
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Confidence driving as part of your working day
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Good communication and people skills
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Strong attention to detail
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Basic IT and administration skills
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The ability to work at pace and use your own initiative
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A flexible, hands-on approach and willingness to support the wider team
If you're looking for a permanent role where you're not stuck doing the same thing every day and enjoy combining customer interaction with practical responsibilities, we'd be keen to hear from you
