Due to internal promotion, we are currently seeking a Customer Service Administrator to join a reputable manufacturing company located in Stonehouse. This is a fantastic opportunity to become part of a business recognised for its strong team environment, supportive leadership, and opportunities for long-term career progression.
In this role, you will be instrumental in providing excellent customer service, handling enquiries and complaints, and ensuring all issues are resolved promptly while delivering a positive customer experience.
Responsibilities:
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Ensure all customer complaints and queries receive a first response
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Investigate issues thoroughly to identify root causes and determine appropriate solutions
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Accurately log and manage cases within the company's system
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Proactively keep customers updated on the progress of their enquiries
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Liaise with internal departments such as Production, Dispatch, Purchasing, and Sales
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Monitor and manage your own workload to ensure timely resolution of cases
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Escalate issues when additional support is required
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Maintain high standards of customer service and professionalism at all times
Candidate Attributes:
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A self-motivated team player
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Excellent organisation, time management and administration skills
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Able to prioritise workload
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Able to work under pressure and remain calm
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Customer service can do attitude
Hours: Monday – Friday, 8.30am – 5pm
Salary: Starting £26,748 per annum (tiered pay which you can progress through with training)
