Customer Service
Location: The Plaza, Old Hall Street, Liverpool (Hybrid working available after training)
Contract: Temporary, ongoing
Hours: Full time - 37.5 hours per week, Monday to Friday
Shifts: Rotational between 8:00am - 6:00pm
Pay: £14.53 per hour + reward incentives (earn up to £6,000 in vouchers)
Training: 4 weeks, office-based (100% attendance required)
About the Role
Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology.
We're looking for confident and customer‑focused Customer Service Advisors to join a busy and supportive team.
You'll be the first point of contact, handling customer queries across voice, chat and digital channels. Your goal will be to resolve issues at the first opportunity, take ownership where problems are complex, and deliver a smooth, supportive experience every time. You will be helping customers with orders, billing, faults, and complaints across a range of products.
Key Responsibilities
Act as the first point of contact for customer enquiries
Resolve issues related to orders, billing, faults and complaints
Take full ownership of customer issues from start to finish
Escalate complex cases appropriately while keeping customers informed
Support customers across multiple products including broadband, mobile and future services
Encourage and guide customers to use digital self‑service options
Follow verification, diagnostic and resolution processes accurately
Participate in team huddles, coaching sessions and continuous improvement activity
Essential Experience & Skills
A minimum of 12 months' experience in either a call centre or customer service‑facing role is required
You'll also demonstrate:
Excellent communication skills across multiple channels
Strong active listening and empathy when dealing with customers
Confidence handling complaints and challenging conversations
Good problem‑solving and decision‑making skills
Ability to work across multiple systems and products
Strong attention to detail and adherence to processes
Resilience, adaptability and accountability
What We Offer
Competitive hourly pay with additional reward incentives
Hybrid working (up to 2 days per week once trained and competent)
Full paid training
28 days paid holiday
Pension auto‑enrolment
Access to the Blue Arrow training portal
Weekly pay
Selection Process
Microsoft Teams interviewWe are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
