Peopleforce Recruitment for a Customer Contact Specialist in Abingdon for one of our long-standing healthcare partners. This company provides workplace health services by supporting employers monitor employee health, identify risks, and keep workplaces safe using testing and health data.
You’ll work as a Customer Service Specialist in the Occupational Health team in Abingdon.
Your main job is to:
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Help customers book health services
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Answer questions (by phone and email)
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Make sure everything runs smoothly and on time
You’re basically the first point of contact for customers and play a big role in their overall experience.
What you’ll do
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Answer customer queries clearly and professionally
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Book appointments/services and guide customers through the process
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Organise clinic schedules and make sure appointments are set up correctly
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Work with external providers to deliver services on time
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Coordinate with internal teams (like clinical and lab teams)
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Follow processes and hit targets (KPIs/SLAs)
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Do admin tasks to support operations
What they’re looking for
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Good communication skills (written and spoken)
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Some customer service experience (preferred, not essential)
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Comfortable using IT (Word, Excel, Outlook)
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Salesforce experience is a bonus
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Good at problem-solving and managing workload
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Customer-focused and organised
Key qualities
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Customer-focused – you care about giving great service
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Proactive – willing to improve processes
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Results-driven – able to meet targets
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Supportive – work well with others
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Reliable – contribute to long-term success
