Customer Care Team Administrator Birmingham | Hybrid Working
£14.50 - £15.50 per hour
Temp to Perm Opportunity
A fantastic opportunity has arisen for a Customer Care Team Administrator to join a growing and innovative financial services organisation based in central Birmingham. This is a temp to perm position offering hybrid working, with three days in the office and two days working from home.
This role would suit an organised, detail-focused individual with strong administration or data entry experience who is looking to build a long-term career within banking or financial services.
Key Responsibilities
Accurately inputting mortgage application, borrower and property information onto internal systems
Supporting lending applications from Decision in Principle through to completion
Liaising with brokers, mortgage advisers, solicitors and valuers
Issuing identification and verification documentation to customers
Ensuring all records are maintained accurately and confidentially
Meeting service level agreements and daily processing targets
Identifying discrepancies and escalating issues where required
Supporting the wider operations team to deliver excellent customer outcomes Candidate Profile
Previous administration, data entry or customer support experience
Strong attention to detail with high levels of accuracy
Excellent organisational skills and ability to manage multiple priorities
Strong communication skills, both written and verbal
Good working knowledge of Microsoft Office, including Excel and Word
Mortgage, banking, lending or financial services experience would be highly advantageous
A proactive and team-oriented attitude Additional Information
Monday to Friday, 9:00am – 5:30pm
Hybrid working model
Central Birmingham location
Immediate start available
Excellent opportunity to secure a permanent role If you are looking for your next opportunity within financial services and would like to join a supportive and professional organisation, please apply today
