Sales & Customer Service Agent
Hybrid - Canary Wharf, London (full training in office)
£12.79 per hour + uncapped commission
TeamJobs are delighted to be working with a global travel brand who are looking to expand their dynamic sales team. This is a fantastic opportunity for a fluent French and English speaker with a passion for sales and customer experience to join a high-performing, supportive environment where your results are truly rewarded.
This is a sales-driven role where you'll be converting inbound enquiries into bookings, understanding customer needs, and confidently recommending tailored holiday packages. You'll also maximise revenue through upselling and cross-selling, while delivering a seamless and enjoyable customer journey from enquiry through to booking.
What you'll be doing:
Converting inbound calls and enquiries into holiday bookings
Understanding customer needs and recommending tailored travel options
Maximising revenue through upselling additional services and extended stays
Managing booking amendments, cancellations and confirmations
Following up on leads and supporting outbound activity during peak periods
Supporting customers via live chat and online enquiries
Maintaining accurate customer records and system updates
What we're looking for:
Fluent in French and English (essential)
Proven experience in a sales or target-driven environment
Confident communicator with strong relationship-building skills
Commercially minded with a natural ability to close sales
Able to thrive in a fast-paced, high-performance team
Organised with strong attention to detail and multitasking ability
Experience within travel, hospitality or call centre environments is highly desirable
What's in it for you?
Uncapped commission structure with OTE of £3,000 per annum
Clear progression opportunities into roles such as Senior Agent, Trainer or Team Manager
Full training provided across systems, sales techniques and customer service
Hybrid working with a modern Canary Wharf office
BUPA Life Insurance, Perkbox and corporate discounts
20 days holiday + bank holidays, increasing with service
Regular incentives, prizes and team events
Working hours:
40 hours per week on a rota basis:
Monday to Friday: 8am - 7pm
Saturday: 8am - 6pmCOMMP
