Role Summary
Pyramid8 are supporting a growing fast paced in business in Castleford. We are seeking a professional and highly organised Receptionist / Administration Assistant to support the day-to-day operations of our business. This is a key front-of-house and administrative role, responsible for delivering a high-quality service to clients, visitors, and colleagues while ensuring the smooth running of office functions. The successful candidate will demonstrate professionalism, accuracy, and confidentiality at all times.
Key Responsibilities
Reception & Communication
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Act as the first point of contact for clients and visitors, providing a welcoming and professional service
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Manage incoming calls, emails, and correspondence efficiently
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Liaise with clients, third parties, management, and colleagues across the business
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Communicate clearly and effectively, both verbally and in writing
Administration
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Provide administrative support across all areas of the business
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Maintain accurate records using internal systems and processes
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Prepare, draft, and format documents as required
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Handle confidential and sensitive information with discretion
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Support health & safety responsibilities
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Deliver a timely, professional, and high-quality service at all times
Client Relations
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Communicate effectively with clients and external parties
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Demonstrate empathy and understanding in all interactions
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Build trust and inspire confidence with clients and professionals
Person Specification
Essential Skills & Experience
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Strong written and verbal communication skills
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Excellent interpersonal skills with a professional and empathetic approach
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Ability to manage workload, prioritise tasks, and meet deadlines
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High attention to detail
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Ability to multitask and remain calm under pressure
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Self-motivated with a proactive approach and strong team ethic
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Flexible approach to working hours when required
Desirable
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Previous experience in a similar office-based role
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Ability to build and maintain strong working relationships
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Professional, reliable, and adaptable
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Commitment to organisational values and success
