THE ROLE
You will be responsible for supporting a wide range of UK, ROI and internationally-based customers, alongside e-commerce. Responsible for processing orders, arranging shipments, communicating updates and liaising with the customers alongside internal teams, guaranteeing the best possible service.
KEY AREAS OF RESPONSIBILITY
-
Ensure customers’ orders are input into the sales administration system.
-
Keep customers and wider Sales team updated on the progress of orders.
-
Co-ordinate the despatch of sales orders, ensuring all relevant documentation is in place.
-
Investigate and resolve customer sales queries.
-
Keep invoicing updated, contributing to end-of-month administration duties.
-
Support with the processing of Amazon orders.
-
Support the wider Sales Teams with account management and handling.
-
Regularly liaise with additional internal departments, including Marketing, Product, Production and Planning.
-
Respond to telephone and email queries.
-
Demonstrate full product and brand knowledge.
Requirements
-
Be experienced in export sales administration.
-
Demonstrate excellent communication skills.
-
Work in a timely and productive manner.
-
Have experience in Access computer systems or a similar ERP system.
-
Demonstrate experience in handling and administrating to a wide customer base.
-
Understand international shipping requirements and restrictions.
-
Have experience using a range of transport companies for different markets.
-
Be experienced using Excel and Outlook.
-
Professionally and positively represent the company and its values at all times.
-
Be a team player, proactive, flexible, enthusiastic and demonstrate a ‘can-do’ attitude.
-
Be able to work to tight deadlines, ensuring work remains of the highest quality.
-
Demonstrate excellent organisational and time management skills.
-
Be able to work cross-functionally with relevant teams.
-
Be a people person who is hands-on and open to learning in a collaborative and creative environment.
-
At least two years’ experience in a relevant role.
-
At least one years’ experience of export administration.
-
Someone who is passionate and wants to hit the ground running
-
Reasonably close proximity to the Head Office would be ideal, however, not essential.
-
Excellent working knowledge of Excel.
-
Excellent communication skills
