We are looking for a Customer Service Advisor to join a busy team in Newark. In this role, you will work alongside 3 Customer Service Advisors and a Team Leader, collaborating closely with Technical Coordinators and other office team members to deliver excellent service to both B2B and B2C customers.
This position is initially a 12-month fixed-term maternity cover, with the potential to become permanent for the right candidate and based on business needs. You will receive a full 6-week onboarding and training plan, along with a comprehensive handover to ensure your success from day one.
The role involves managing inbound and outbound calls, processing purchase orders, and maintaining workflows using CRM and SAP. It is a varied and busy position, ideal for someone who is organised, detail-oriented, and enjoys having a dynamic day-to-day schedule.
Key Responsibilities
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Manage inbound and outbound calls while providing outstanding customer service
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Process orders and maintain workflows using CRM and SAP
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Carry out general office and administrative duties as required
You will have:
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Proven experience in customer service within an office environment
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Excellent telephone communication skills
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Highly organised, meticulous, and capable of managing multiple tasks simultaneously
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Confident using CRM, SAP, or similar systems
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Proactive team player who can work independently when required
Working Hours: Monday – Friday, 37.5 hours per week
This role offers an exciting opportunity to join a busy, professional team with strong training and development support, and the potential to progress into a permanent position
