Customer Care Representative– £30,000-£32,000– London/ Hybrid
The Role
Are you someone who enjoys solving problems and helping customers feel supported every step of the way? Do you have the confidence to explain products clearly and turn questions into positive experiences? If so, this opportunity could be exactly what you’re looking for.
As our Customer Care Representative, you’ll be at the heart of the customer journey, ensuring every interaction is smooth, helpful and reassuring. From answering questions to guiding customers through simple technical fixes, you’ll play a key part in making ownership feel easy and enjoyable.
This is a varied role where no two days are the same. You’ll work closely with operations and sales, gaining insight into the wider business while building strong relationships with customers.
If you’re ready to take the next step in your career and make a real difference to customer experience, apply now to be considered.
Key Responsibilities:
Respond to customer enquiries via phone, email, and digital channels
Manage and resolve cases using the CRM system
Provide order updates, product guidance, and after-sales support
Assist with basic technical troubleshooting in a clear, step-by-step way
Support with order changes, returns, and product queries
Maintain accurate records of all customer interactions
Escalate more complex issues where needed
Help improve processes and the overall customer experience
The Company
Sunlighten® is the global leader of personalised infrared light therapy. We're committed to energising and empowering customers through our patented infrared technology that can help improve your quality of life. And we're building a global community of businesses, consumers, and trusted experts to support you every step of the way.
The Benefits
Competitive salary of £30,000–£32,000
Hybrid working with a Central London office base
Opportunity to grow within a fast-moving, international business
Varied role with real impact on customer satisfaction
Supportive team environment with a strong focus on quality
The Person
At least 2 years’ experience in a customer-facing role
Clear and confident communication skills
A calm and practical approach to problem-solving
Strong attention to detail and organisation
The ability to manage multiple tasks at once
An interest in learning technical product knowledge
Experience with troubleshooting or technical products would be helpful but is not essential
