Customer Service Coordinator
WSR is recruiting for a Customer Service Coordinator for our esteemed client in Milton Keynes.
Location: Milton Keynes
Salary: £15.00 p/h
Role type: Temp - Perm
Role overview
This is a fantastic opportunity for an organised and proactive individual to join a busy customer service team within a growing business. This role plays a key part in supporting customers and internal teams, ensuring orders are processed accurately and delivered on time while maintaining excellent service standards.
Key Responsibilities
Answer incoming customer calls and respond to email enquiries in a professional and timely manner
Process and load all sales orders accurately within 24 hours of receipt
Ensure correct pricing is applied to all customer orders
Manage customer queries and resolve issues within agreed timeframes
Process proforma invoices and payments where required
Allocate stock and ensure orders are released to the Distribution Centre
Work closely with Purchasing, Freight companies and the Distribution Centre to ensure deliveries are met
Log customer cases and track resolutions using HubSpot
Maintain the Open Order Report and ensure orders are prepared for invoicing
Escalate customer concerns or challenges to the Customer Services Manager where required
Manage and organise shared inboxes to ensure enquiries are handled efficiently
Support the wider team with additional administrative duties as required
Experience, Skills & Attributes
Previous customer service or order processing experience
Strong communication and problem-solving skills
Highly organised with strong attention to detail
Able to manage multiple tasks in a fast-paced environment
Confident dealing with customer enquiries and complaints
Experience using CRM systems (HubSpot desirable) What’s on Offer
Opportunity to join a supportive and collaborative team
Varied role with strong internal interaction across departments
Monday–Friday working hours
If you’re looking for a role where you can make a real contribution within a Customer Service Team, this could be the perfect next step.
Please click ‘APPLY NOW’, or call the WSR Team at (phone number removed) for more info.
We appreciate the time and effort invested in your application. While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time. We will however keep your CV on file and review your suitability against any other vacancies we may have available
