Our client is an award-winning luxury tour operator specialising in bespoke honeymoons, family holidays and tailor-made, once-in-a-lifetime journeys. they have built a reputation for creating highly personalised travel experiences across destinations including East and Southern Africa, the Indian Ocean, Sri Lanka, Asia, Australia, New Zealand, Canada, the South Pacific, the Middle East, the Mediterranean and the Caribbean.
Due to continued growth, they are now seeking a Documentation/Admin Executive to join their dynamic operations team.
Reporting to the Head of Operations, this role plays a key part in ensuring every client receives accurate, beautifully presented and well-organised travel documentation prior to departure. The successful candidate will take ownership of the final stages of the booking journey, helping to ensure that every trip runs smoothly from the moment documentation is issued.
This is a full-time role ideally based in the company's South Bucks office.
The Role
Our client is seeking a Documentation Executive to join their dynamic and growing team.
Reporting to the Head of Operations, this role plays a key part in ensuring all client travel documentation is accurate, well-presented and delivered ahead of departure.
This is a full-time role ideally based in the company's Beaconsfield office, although exceptional candidates based in London may also be considered.
Key Responsibilities
The successful candidate will take ownership of all final travel documentation for clients, including:
Cross-checking final travel arrangements to ensure accuracy
Generating airline e-tickets
Preparing personalised pre-departure letters
Uploading documentation to the company's client travel app
Printing and packaging documentation where required
Sending pre-departure gifts to clients
Maintaining the monthly departures list
Dispatching tickets and travel documentationThe role will also include:
Supporting the Reservations Manager with booking authorisation when required
Assisting with the implementation of new systems and technologies to streamline operational processes
About You
The ideal candidate will have strong organisational skills, exceptional attention to detail and a passion for travel.
Key competencies include:
Strong affinity for luxury travel and customer service
Excellent attention to detail and presentation
Strong organisational and communication skills
Professional and proactive approach to work
Willingness to learn and develop new skills
Working knowledge of Microsoft OfficeDesirable but not essential:
Administration or operations experience
Knowledge of airline GDS systems
Salary & Benefits
Salary circa £26-32k dependent on experience
Ongoing training and development opportunities
28 days annual leave including bank holidays (increasing with length of service)
Additional day off for your birthday
Company pension scheme
Friendly and collaborative working environment
Location
The company's headquarters are based in South Buckinghamshire and this is an office-based position.
Interested?
If you have the reqwuired experience and skillset and wouild like to be considefred, please send your CV though by applying online or directly to (url removed)
