Sales Administrator
Location: Chertsey
Contract Type: Permanent
Office Based
Salary: £30,000
Position Overview
As Sales Administrator, you'll be the backbone of the sales office, managing customer enquiries, processing orders and supporting Account Managers on key accounts. You'll work across multiple systems to raise quotations, handle returns and repairs, and liaise with suppliers and internal teams to ensure on-time delivery. Your role directly impacts customer satisfaction and business growth, giving you visibility across the full sales cycle from initial enquiry through to invoice and delivery.
Responsibilities
Respond to customer enquiries via telephone and email, providing accurate information and support
Prepare quotations and process orders using the CRM system, following strict procedures and maintaining data accuracy
Support Account Managers and Directors on major contracts and strategic account development
Enter order data and place orders with suppliers, tracking progress to meet delivery deadlines
Handle returns and repairs through the RMA process with customers and suppliers
Liaise with Goods Receipt and Despatch teams to progress orders and resolve delivery issues
Inspect goods, support shipping and invoicing as Quality Deputy when required
Develop relationships with allocated accounts by maintaining contact and identifying new business opportunities
Gather and share relevant market information and supplier product knowledge with the team
Support internal reporting, data analysis and general sales office administration Requirements
Proficiency with CRM systems and databases to raise quotations, process orders and manage invoicing
Strong skills with Microsoft Word and Microsoft Excel
Ability to work in an organised manner and balance multiple priorities in a fast-paced office environment
Excellent written and verbal communication skills
Attention to detail and accuracy when handling data and customer information
Ability to work collaboratively with Account Managers, Directors and internal teams
Willingness to support wider office duties and take on additional responsibilities If you're looking to advance your career in sales administration and have the skills and experience to succeed in this role, please send your CV and a brief cover letter to (url removed) Please include examples of your experience with CRM systems and any relevant sales office experience. We'll review applications on a rolling basis and contact shortlisted candidates to discuss the opportunity further
