This is a brilliant opportunity for a professional, people‑centred Receptionist with experience scheduling repairs in a housing environment. You'll provide a warm front‑of‑house presence while helping residents with queries around repairs, damp and mould, access issues and urgent works.
Client Details
Our client is a resident‑managed housing organisation known for its strong community values and commitment to delivering responsive, high‑quality services. With a hands‑on approach and close connection to the tenants they serve, they offer a friendly and supportive working environment where every role makes a visible difference.
Description
Provide friendly, professional front‑of‑house reception services, greeting residents, visitors and contractors
Act as a first point of contact for tenant queries, including repairs, damp and mould, access needs and follow‑up questions
Log repairs accurately and schedule work for in‑house operatives and external contractors
Manage appointment calendars and diaries, ensuring efficient use of available time slots
Support residents in booking inspections, surveys, compliance checks and post‑works visits
Maintain accurate communication logs and databases
Handle calls, emails and walk‑in enquiries with empathy and professionalism
Assist with general admin including invoice support, trackers, reports and documentation
Monitor progress of works and follow up where necessary to ensure completion
Collaborate with the property services team to support smooth day‑to‑day operationsProfile
A successful Receptionist should have:
Experienced in front‑of‑house, reception or high‑volume customer service roles
Background in housing, property, repairs or scheduling (essential)
Confident scheduling operatives, managing diaries and coordinating contractors
Strong communication and people skills, with the ability to remain calm and helpful
Comfortable dealing with sensitive issues such as damp, mould and disrepair queries
Excellent attention to detail, with strong administrative discipline
Proficient in Microsoft Office, especially Excel
Positive, solutions‑focused and able to manage competing priorities
A team player with empathy, resilience and a commitment to resident serviceJob Offer
A competitive salary of £33,000 - £33,400 per annum.
Permanent position in a reputable Housing organisation.
4-5 day per week in the office (varying week on week)
Located in the vibrant city of London.
27 days annual leave + bank holidays
An opportunity to work in a professional and supportive environment.If you are enthusiastic about this Receptionist role and ready to bring your skills to the Property industry in London, we encourage you to apply today
