A progressive social housing provider in Greater Manchester is seeking an Interim Head of Customer Experience to provide senior leadership during a key period of service focus and organisational development.
This is a high-impact assignment for an experienced housing professional who can quickly assess, stabilise and enhance customer services while supporting long-term strategic direction.
The Role
Reporting to the executive team, you will:
Provide strategic and operational leadership across customer-facing housing services
Lead service improvement activity aligned to regulatory expectations and tenant satisfaction measures
Strengthen resident engagement, customer insight and CRM-led service delivery
Oversee complaints performance, service standards and customer outcomes
Lead responses relating to the Housing Ombudsman and ensure learning is embedded
Provide stability, direction and leadership to established teams
Support the organisation in embedding a genuinely customer-first cultureAbout You
To be considered, you will bring:
Extensive experience within the social housing sector with appropriate professional qualifications (CIH Level 4+ preferred)
Proven experience leading teams and shaping customer-focused housing services, including CRM environments
Demonstrable experience managing complaints performance and Ombudsman responses
Strong understanding of the regulatory environment and tenant satisfaction measures
Experience across estate management, allocations and debt management (highly desirable)
A track record of delivering measurable service improvement at senior level
The credibility to influence at executive and board levelThe Opportunity
This is a visible leadership role within a values-driven housing organisation committed to delivering meaningful outcomes for residents and communities.
The assignment offers the chance to make an immediate impact while shaping service direction during a period of focus and progression.
Please get in touch today with our Property and Housing Specialist Jonathan Kirby on (phone number removed) for more details on opportunities available, or apply below with your CV.
Building Careers UK are specialist in Construction and Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T and C's, Privacy Policy and Disclaimers which can be found on our website.
We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic
