As a Customer Success Sales Advisor, you’ll sit at the heart of the customer journey. You’ll combine brilliant service with commercial awareness — helping customers get the most from their products while identifying opportunities to upsell and cross-sell in a way that genuinely adds value.
You’ll build strong relationships, solve problems, and play a key role in driving growth and retention.
What you’ll be doing
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Ensuring customers have a seamless, positive experience
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Managing billing and account enquiries with confidence
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Guiding customers to success with tailored product solutions
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Handling customer calls and rotating through ticket-based enquiries
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Working as part of a commercially focused Customer Care team
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Contributing to sales targets and customer retention goals
What we’re looking for
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Experience in customer support, ideally phone-based
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Exposure to a commercial or sales-driven environment
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Strong communication, listening, and problem-solving skills
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A natural ability to build rapport and recommend solutions
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A customer-first mindset with a passion for great service
Key competencies
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Outstanding customer service
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Delivering results
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Teamwork and collaboration
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Thriving in a fast-paced environment
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Self-motivation and attention to detail
Working hours
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Monday to Friday between 6am – 7pm, typically:
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8am – 4:30pm or 9am – 5:30pm
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Occasional shifts (with notice): 6am – 2pm or 11am – 7pm
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Weekend shifts with notice (8am – 4pm) are remote
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Remote working available on Fridays
Training
You’ll receive full training and ongoing support from our Worcester office.
Initial training is office-based, Monday to Friday, 9am – 5:30pm
