Customer Success Technical Advisor

CV-Library • Worcester, Worcestershire • 2h ago

Love tech? Thrive on helping customers win? Enjoy hitting targets while solving real problems? This could be your next move.

As a Customer Success Technical Advisor, you’ll be the go-to expert for customers needing support with hosting, email, and related products. You’ll combine sharp technical troubleshooting with commercial awareness — making sure customers get the most from their products while spotting opportunities to upsell and cross-sell where it genuinely adds value.

You’ll be part of a fast-paced, supportive technical team where great service and strong results go hand in hand.

What you’ll be doing:

Delivering expert technical support across hosting, email, and related products
Resolving customer queries quickly and confidently via phone and ticketing systems
Guiding customers through setup, configuration, features, and best practices
Helping customers optimise their product setup to maximise value and performance
Identifying opportunities to upsell or cross-sell products that enhance the customer experience
Working closely with sales and product teams to resolve complex issues and improve services
Contributing to team sales, retention, and performance targets
Keeping customers informed about new features and product updates
Maintaining accurate records of customer interactions and resolutions
Staying up to date with industry trends and emerging technologies

What you’ll bring:

Experience in customer support, ideally phone-based and within a commercial or sales-driven environment
Strong communication, active listening, and problem-solving skills
Confidence building rapport and delivering solutions that drive customer success
Familiarity with CMS and ticketing systems, plus basic billing or account processes
A customer-first mindset with a genuine passion for helping people succeed

Key competencies: