Customer Service Executive
Location: Havant / Emsworth (Office-based with hybrid working embraced)
Hours: Monday to Friday, 9:00am – 5:00pm (No weekends)
Salary: £25,000 per annum, rising to £26,000 after successful probation
Plus an outstanding benefits package
Dynamite Recruitment is delighted to be partnering with a successful and well-established business in the Portsmouth area, offering an exciting opportunity for a Customer Service Executive to join a friendly, professional, and customer-focused team.
This is a fantastic role for someone who enjoys helping people, building relationships, and working in a supportive office environment with excellent long-term benefits.
The Role As a Customer Service Executive, you’ll be at the heart of the customer journey, delivering outstanding service across phone and email channels while ensuring every interaction is handled with care, accuracy, and professionalism.
Your key responsibilities will include:
Handling inbound customer enquiries via telephone and email
Making outbound calls where required
Providing clear, accurate guidance tailored to individual customer needs
Processing customer payments accurately and securely
Learning and confidently using in-house systems
Maintaining clear communication with internal teams
Completing administrative tasks to support smooth customer service operations
Supporting ad-hoc tasks and contributing positively to the wider team
Building and maintaining strong, long-term customer relationships About You You’ll be enthusiastic, approachable, and genuinely passionate about delivering excellent customer service.
You’ll ideally have:
Previous experience in a customer-facing role (contact centre, retail, hospitality, office-based customer service, etc.)
Strong written and verbal communication skills
Confidence using Microsoft Office packages
A friendly, empathetic, and professional manner
Strong organisational skills and the ability to prioritise tasks
A positive team-player attitude with a willingness to learn Salary & Benefits In return, you’ll receive a competitive salary and one of the strongest benefits packages in the local market, including:
£25,000 salary, rising to £26,000 after probation
Contributory pension scheme (2.5% employee / 7.5% employer) – from 3 months
Private Medical Insurance – from 6 months
20 days’ holiday, increasing annually up to 25 days
Statutory Bank Holidays in addition to annual leave
Your birthday off (extra day’s leave 🎉)
Hybrid working embraced
No weekend working
Free on-site parking
Regular social events
Death in Service benefit from day one
Income Protection (permanent health insurance)
Professional qualification study support
Discounted travel insurance
A unique and inspiring working environment To be considered please submit your Cv to Fran Curtis
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