Customer Service Advisor (18-Month Fixed Term Contract)
📍 Birmingham
🕒 Full Time – 37.5 hours per week
💷 Salary: £29,000 per annum
We are recruiting for a Customer Service Advisor, to work full-time, 18-month fixed-term contract, offering a varied, customer-facing role within a facilities and student services setting.
You will be based on-site, working as part of a reception and helpdesk team, acting as the first point of contact for residents, visitors and stakeholders.
Working Hours
The role operates on a rota covering the following shifts:
Key Responsibilities
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Act as the primary point of contact for residents via reception, telephone and email, delivering a friendly, professional and supportive service
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Take ownership of all customer enquiries and ensure timely, accurate responses
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Promote access to wider university services and support networks
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Log, track and manage all reactive maintenance requests using the Maximo 7.6 CAFM system
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Coordinate and distribute reactive work orders to in-house engineers and subcontractors
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Support the planning and coordination of student arrivals and departures
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Liaise with residents regarding planned works, access requirements and any disruption to living spaces
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Administer building access cards and keys for residents and visitors
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Maintain and update student handbooks, notice boards and digital display screens
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Support maintenance teams with ad-hoc reactive cleaning requests and replacement of sundry items
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Carry out basic inspections of accommodation units and surrounding grounds
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Monitor stock levels and report data to the contract administrator
What’s on Offer
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24 days annual leave plus public holidays
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Life cover at 1.5x annual salary
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Employee discount schemes across major brands and retailers
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Gym membership discounts
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Cycle to Work scheme
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Holiday purchase scheme
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Two paid corporate social responsibility days per year
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Employee Referral Rewards Scheme
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24/7 Employee Assistance Programme and access to a mental wellbeing app
What We’re Looking For
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Facilities Management experience is desirable
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Experience using Maximo or another CAFM system is essential
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Excellent communication skills with a strong customer service focus
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Strong time management skills, with the ability to work to deadlines and follow set procedures
