Elvet Recruitment is delighted to be partnering with a leading UK housebuilder who are looking for a Customer Care Co-Ordinator to join their team in the Teesside area on a full-time basis.
Our client is a highly successful national developer, widely recognised for delivering high-quality homes and achieving outstanding customer satisfaction ratings. With multiple regional offices and a strong reputation for investing in their people, this is a brilliant opportunity to join a forward-thinking team where your contribution will be valued.
This role offers a fantastic platform for career development within a fast-paced commercial environment, providing exposure across multiple projects and supporting specialist teams.
As a Customer Care Co-Ordinator, you will play a key role in delivering outstanding customer service, managing customer interactions and supporting the achievement of business objectives through effective communication, organisation and collaboration.
What You’ll Be Doing:
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Demonstrating role model customer behaviour at all times
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Acting as an inspiring role model in the delivery of excellent customer service
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Engaging with customers professionally to ensure their concerns are understood and addressed efficiently
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Managing complaints, social media contacts and third-party claims appropriately to minimise reputational risk
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Working independently to resolve customer issues, tasks and complaints within agreed SLA timeframes
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Ensuring customers are kept fully informed of progress throughout the resolution process
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Identifying solutions where challenges arise and escalating where resolution may fall outside SLA
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Maintaining accurate, high-quality records of all customer interactions
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Building strong working relationships with internal teams to support effective issue resolution
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Liaising with subcontractors and suppliers to ensure customer commitments are met
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Providing feedback to support continuous improvement of service delivery
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Taking responsibility for personal development and continuously improving customer engagement skills
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Identifying more efficient or cost-effective ways of working
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Maintaining knowledge of house types, specifications, products and new home technologies
What We’re Looking For:
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Previous experience working in a fast-paced Customer Service environment
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Strong interpersonal and relationship-building skills
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Proven ability to work collaboratively and independently
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Ability to prioritise workload and take initiative to resolve problems
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Calm, resilient and measured approach in challenging situations
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Experience within the housebuilding industry
Role Details & Benefits:
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Permanent position
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Excellent retail discounts
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Company-funded life insurance
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Private healthcare
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Contributory pension scheme
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Discounted house purchase scheme
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Car leasing scheme and share plans
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Flexible benefits including the option to buy additional annual leave or add dependants to benefit cover
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Industry-leading professional training and development
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Opportunities for long-term career growth within a supportive and inclusive culture
This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.
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Please contact Heather Sweetman at Elvet Recruitment to discuss in more detail
