Role - Customer Support Engineer – WAMS
Work Model - Fully Remote
Contract Type – 6 months contract Inside IR35 (Likely to be extended every 6 months)
Day Rate – Competitive market rate
Key Skills / Screening Keywords
WAMS, Power Systems, EMS, DMS, SCADA, eterra
Job Description
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Bachelor’s degree in Electrical Engineering, Computer Science, or related field
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Strong knowledge of Power Systems, SCADA/EMS/DMS, and Synchrophasor/PMU technology
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Hands-on experience with WAMS platforms (GE, Siemens, ABB, or similar)
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Experience with Linux/Windows servers, networking, and databases (Oracle/SQL)
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Familiarity with IEEE C37.118, ICCP/TASE.2, DNP3, IEC 61850
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Strong problem-solving and analytical skills
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Excellent communication skills for working with global customers
Responsibilities
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Provide L2/L3 customer support for WAMS applications and infrastructure
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Troubleshoot WAMS performance, connectivity, and data quality issues
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Monitor real-time PMU data flows
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Support incident, problem, and change management (ITIL)
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Perform root cause analysis and implement corrective actions
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Support upgrades, patches, and hotfixes
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Document solutions and share best practices
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Collaborate with engineering and R&D teams
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Deliver customer training and technical guidance
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Drive continuous service improvements
If you're interested and want to know more about the hiring client please contact Toni (email mentioned in the job posting) or apply here
