Role - Customer Support Engineer – DERMS
Work Model - Fully Remote
Contract Type – 6 months contract Inside IR35 (Likely to be extended every 6 months)
Day Rate – Competitive market rate
Key Skills / Screening
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Prior experience supporting DERMS or other OT/IT grid management platforms
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Knowledge of GridOS ecosystem and DERMS integration
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Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2)
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Cloud/hybrid environments (Azure, AWS)
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Certifications: ITIL, Security+, or utility-specific systems training
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Scripting/automation: Python, Bash, PowerShell
Key Responsibilities
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L2/L3 support for DERMS applications, integrations, and services
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Monitor availability, performance, and data flows between DERMS, SCADA, ADMS, EMS, and DERs
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Resolve incidents, service requests, and escalations per SLAs
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Perform RCA and implement permanent fixes
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Support patching, upgrades, deployments, and configuration changes
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Collaborate with engineering and product teams on reliability, scalability, and cybersecurity
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Maintain knowledge base, SOPs, and runbooks
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Support DER aggregation, forecasting, optimization, scheduling, and dispatch
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Participate in 24x7 on-call rotation
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Follow ITIL incident, problem, and change management processes
Required Qualifications
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Bachelor’s degree in Electrical Engineering, Computer Science, or related field (or equivalent experience)
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3+ years in application support, energy management systems, or grid platforms
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Strong understanding of DERMS, DERs (solar, wind, batteries, EVs), and grid operations
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Linux/Unix, databases (SQL/Oracle/PostgreSQL), APIs/integration tools
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Strong troubleshooting across application, middleware, and network layers
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Experience with monitoring tools (Splunk, Grafana, AppDynamics, etc.)
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Familiarity with SCADA, ADMS, EMS, OMS, or similar systems
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Strong communication and problem-solving skills
If you're interested and want to know more about the hiring client please contact Toni (email mentioned in the job posting) or apply here
