An exciting opportunity has become available for an Administrator to join this professional organisation located in Winchester, Hants. The Administrator will provide a full comprehensive support service to the department and will thrive working in a busy office environment.
What will you be doing?
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Opening and scanning of post each day; scanning it to the workflow system and distributing to team members in a timely fashion
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Updating and reconciling postal logs (with both physical and electronic post received each day)
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Retrieving archive files on a daily basis and then scanning the required case history to the workflow system. Performing quality checks of the scan in a timely manner
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Provide regular support in the scanning of documentation in line with the departmental paperless policy
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Support with bulk print and mailout exercises in accordance with internal deadlines. Take responsibility for the planning and organisation as well as the reconciliation with all exercises
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Monitoring of the team’s mailbox, including the allocation of work to the workflow system
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Updating the Portal post log with any submissions received to the mailbox
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Monitoring the enquires box, forwarding on the emails to the relevant teams
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Assisting the Administration department in the production or amendment of written or visual material (such as letters, meeting packs, reports, memos and presentations) the company quality standards using in-house templates and adhering to house-style rules
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Updating of member records on the Administration system and Member Portal. Creating correspondence with agreed member updates such as change of address, surnames, title, forenames, date of birth, date of marriage and expression of wishes in line with service level agreements
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Administration and ownership of ad hoc tasks such as certificate returns, member Identification forms, banking and member satisfaction in accordance with service level agreements
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Answering client helplines where you will be required to perform security checks prior to assisting with queries or taking change of details by telephone in connection with an individual case
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Support ad hoc requests from the client administration teams such as the booking of internal meetings, including the arrangement of invites, room and ordering of lunches. Issue and update of calendar invites and make travel arrangements
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Processing of any unidentified post, returned post and reporting appropriately in accordance with GDPR
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Update and inform the team leader and others on the current state of all work in progress and outstanding work
What skills, qualities and experience are we looking for?
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You'll need to be well-organised with administration experience
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The ability to work using your own initiative as well as part of a team
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Good experience with Microsoft packages such as Excel
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You'll thrive on working to tight deadlines and delivering excellent customer service in accordance with either internal or client service level agreements
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You are conscientious, reliable, efficient and have a willingness to learn and help
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Accuracy, attention to detail and flexibility are attributes you will have in abundance
What’s in it for you?
For you:
For your family:
For your health:
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26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holiday
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Private medical insurance
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Discounted gym memberships, critical illness and dental insurance through our flexible benefits
For your wealth:
And much more
