Job title: Customer Service Executive
Salary: £30,000-£37,000 (Dependant on experience), company profit related bonus
Location: Alton (office based role)
Hours: 8.00am-5.00pm (Monday to Friday)
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where accuracy and responsiveness make all the difference?
If this sounds like you, a leading specialist in construction materials distribution is looking for a Customer Service Executive to join their dynamic team. This is a fantastic opportunity to play a key role in ensuring customers receive outstanding service every time.
About the CompanyThis respected, family-owned business has carved out a niche in the construction supply sector, combining speed, reliability, and technical know-how. With ambitious growth plans, including new depots and investment in systems. With a strong reputation for service excellence, they pride themselves on a collaborative culture and a customer-first approach.
As a Customer Service Executive, you will:
Handle and process customer orders with speed and accuracy.
Respond to enquiries promptly, ensuring a seamless customer experience.
Log all interactions on the CRM system for full visibility and follow-up.
Collaborate with internal teams to meet customer needs effectively.
Resolve issues quickly and professionally, maintaining service standards.Key Responsibilities
Process all orders accurately and within operational deadlines.
Answer inbound calls promptly (within 3 rings).
Maintain a maximum 2-hour response time for all enquiries.
Ensure 100% accuracy in order handling and CRM updates.
Uphold company values and deliver service excellence at every touchpoint.Requirements
About You You'll bring:
Proven experience in a customer service orientated role, in a fast paced, consumables driven environment.
Strong communication skills, both written and verbal.
A proactive, problem-solving attitude with attention to detail.
Ability to work under pressure in a fast-paced environment.
Team spirit and a professional telephone manner.
Initiative and commitment to delivering outstanding customer service.Benefits
What's in it for you?
Competitive Salary: £30,000 - £37,000 (DOE).
Career Growth: Join a business that values development and progression.
Impact: Play a key role in delivering the company's USP — speed and reliability.
Culture: Join a values-driven team that prizes adaptability, problem-solving, and plain talking.
Perks: 21 days holiday + bank holidays, pension scheme, and a well-stocked kitchen with free refreshments.IND25
