About the Role:
Crem Recruitment are proud to work exclusively with our established client in Haverhill. We are recruiting a Sales Office Administrator to join a busy and professional sales office team based in Haverhill. This is a key role within a customer-focused environment, responsible for processing orders, supporting sales operations, and maintaining accurate records to ensure a seamless experience for internal and external customers.
The ideal candidate will be reliable, organised, and able to work effectively in a fast-paced, target-driven office. You will have the opportunity to contribute to the team’s success while developing your skills within a supportive environment.
Key Responsibilities:
-
Answer and manage customer enquiries by phone and email.
-
Process sales orders accurately via EDI and manually.
-
Maintain customer records in CRM/SAP and generate reports.
-
Support Area Sales Managers with pricing, discounts, and sample requests.
-
Log and resolve customer complaints professionally.
-
Work to departmental KPIs and contribute to daily operations meetings.
-
Maintain a tidy, compliant, and safe working environment.
Experience
-
GCSE Maths and English (Grades A–C)
-
12+ months customer service or office experience preferred
-
Excellent telephone manner and professional approach
-
Organised, reliable, and able to manage multiple tasks
-
Computer literate and confident using office systems
