Service Delivery Manager
Lift Industry | Lift Service Manager
Orpington, South London
Basic Salary: £60,000 – £65,000 DOE
Benefits: Company car or car allowance, 25 days holiday + bank holidays, private pension, Employee Assistance Programme, Death in Service, discretionary sickness scheme, enhanced family policies, employee referral scheme, incentive scheme, discounts platform.
Marmon Lift Recruitment is supporting one of the UK’s leading independent lift engineering companies in the appointment of a Service Delivery Manager.
Now operating as a stand-alone, PE-backed organisation, our client is undergoing significant growth and operational transformation. The Service Delivery Manager will play a critical role in key account management, service excellence, crisis resolution, and people leadership, acting as a senior point of escalation for both clients and internal stakeholders.
Commutable from: Orpington, Bexley, Dartford, Sidcup, Welling, Erith, Bromley, Swanley
Key Responsibilities: Service Delivery Manager
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Lead end-to-end service delivery across a portfolio of prestigious sites, ensuring high standards of maintenance, safety, and customer satisfaction.
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Act as the senior point of contact for key accounts, managing performance, escalations, and long-term client relationships.
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Provide strong leadership to Service Managers, engineers, and support teams, driving performance, engagement, and capability development.
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Own crisis and incident management, ensuring rapid response, clear communication, and effective resolution.
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Oversee resource planning, service performance, and SLA delivery while maintaining full compliance with safety and industry standards.
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Manage budgets, KPIs, and service profitability, working closely with senior leadership and commercial teams to support growth and continuous improvement.
Ideal Candidate: Service Delivery Manager
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Senior management experience within the lift industry, ideally in service delivery, operations, or engineering leadership roles.
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Proven key account management capability, with experience managing high-profile clients and complex service environments.
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Crisis and escalation management skills, able to lead decisively under pressure.
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Demonstrated people leadership experience, including managing, developing, and motivating multi-site teams.
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Solid technical understanding of lift systems, safety regulations, and service performance metrics.
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Commercially aware, with experience managing budgets and KPIs
Apply for this Service Delivery Manager Position
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For a confidential conversation, call (phone number removed) (Monday – Friday)
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Ping us your CV by email.
Marmon Lift Recruitment is passionate about understanding what is truly important to you in your next career move. By taking the time to understand your priorities, we ensure we represent your best interests at every stage and help you secure your next senior leadership role in the passenger lift industry
