Customer Service Advisor
Dinnington
Part time hours - Monday - Friday
30 hours
permanent
Churches Fire Ltd is and an industry leading Fire Security business and is growing rapidly. Churches Fire has a track record of providing fantastic opportunities to candidates throughout the Country.
We are now looking to expand our customer service teams and are seeking individuals who are passionate about driving excellence. Join them today as a Customer Service Advisor, where you will receive a structured training plan and ongoing support!
Job description
Respond to customer inquiries via phone and email
Dealing with an inbound call in a fast-paced environment
Assist customers with varied queries and do your best to resolve as a 1st fix solution
Maintain accurate customer records and document all interactions
Collaborate with other departments to resolve customer issues promptly
Ensure customer satisfaction through positive, professional interactions
Liaise with engineers where necessary
Stay up to date with product knowledge, regulations and company policies
Apply now or contact the Recruitment Team on; (phone number removed) or email recruitment@ (url removed)
Churches Fire and Security is keen to encourage applications from all areas of the community regardless of cultural background, ethnicity, gender identity, sexual orientation, sex or disability and we assess applications purely on the basis of skill. We recognise the advantages of our staff being themselves at work, and see the different views and experiences of people from varying backgrounds as a firm advantage. As an employer we view applications from service personnel or service leavers positively. We are proud signatories to the Armed Forces Covenant and there are many roles within our business which may be suitable for people with an MOD background
