Leading provider of refrigeration and catering equipment solutions, committed to delivering exceptional service and innovative products to our clients. We pride ourselves on our professional team and customer-focused approach.
To deliver cost-effective repairs and maintenance of refrigeration and catering equipment supplied or serviced. The role requires a flexible and proactive approach, with the ability to work independently and collaboratively. Professionalism, courtesy, and resilience under pressure are essential, along with a strong commitment to teamwork and customer satisfaction.
Responsibilities and Duties
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Attend customer premises to service, maintain, and commission refrigeration and catering equipment to a high standard.
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Achieve a high first-time fix rate and minimize recalls through efficient use of labour and parts.
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Demonstrate a positive and adaptable approach to service calls and workload, aligned with business needs.
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Liaise with customers to ensure satisfaction and identify potential future business opportunities.
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Contribute suggestions to improve maintenance and repair practices.
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Identify and signal commercial opportunities to the Sales department.
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Respond promptly to service requests as directed by the Service Centre.
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Comply fully with company policies and Health & Safety guidelines.
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Maintain clear and professional communication at all times.
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Provide feedback and support to fellow engineers, supervisors, and call allocators.
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Carry out any other duties as directed by service management.
Key Daily Tasks
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Fault analysis and problem solving
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Effective communication
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Strong interpersonal skills
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Personal organisation and time management
Qualifications, Competencies, Skills & Experience
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Electrical and mechanical skills
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F-Gas
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Refrigeration expertise
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Relevant product knowledge
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Logical approach to fault diagnosis
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Proven experience in a similar field-based engineering role
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Ability to work independently and as part of a team
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Customer-focused mindset
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Strong attention to detail and commitment to quality
