Motor Claims Handler (FNOL) | Egerton, Bolton BL7 | £26,500 to £30,000 | Monday to Friday 9 to 5 | Free parking | Hybrid after probation
Already handling claims and want Monday to Friday, 9 to 5? This Motor Claims Handler job sits on the FNOL team of an established, FCA-regulated general insurance business on the edge of Egerton, Bolton. It's a short drive from Bolton, Bury, Horwich, Westhoughton, Chorley, Darwen and Blackburn.
As a Motor Claims Handler on FNOL, you'll be the first person a policyholder or broker speaks to after an accident. You take the details, set the claim up properly and tell the customer straight what happens next.
The Motor Claims Handler role
- Taking first notification of loss (FNOL) motor claims by phone and in writing
- Checking the policy and confirming cover
- Arranging repairs, engineers, recovery and courtesy cars
- Gathering the information needed for the liability decision
- Notifying third parties, and referring anything that looks like fraud
- Keeping clear notes and a tidy diary across a steady flow of new claims
What you'll need
- Claims handling experience where you've dealt with claims yourself: FNOL, motor claims, accidental damage, credit hire, household or another claims team. Motor or FNOL is ideal.
- Calm and clear on the phone with people who are having a bad day
- Accuracy, organisation and confidence on claims systems
- GCSE English and Maths at grade C/4 or above (or equivalent)
- A full driving licence and your own car. Public transport won't reliably get you to the site for 9am.
This role needs claims experience, so it isn't suitable for trainees.
What the claims handler package includes
- £26,500 to £30,000 depending on your claims experience
- 35 hours, Monday to Friday, 9am to 5pm, with no evening or weekend work
- On site to start, then hybrid working once you pass probation
- CII qualifications paid for by the business
- Holiday that grows with service, your birthday off and a half-day for seasonal shopping
- Holiday sell scheme, contributory pension and a cash bonus for going above and beyond
- Free on-site parking, casual dress and a cycle to work scheme
Apply with your CV. If your claims background fits, we'll call you to talk the Motor Claims Handler role through before anything goes to the employer
