Are you highly organised, thrive in a fast-paced environment, and enjoy keeping everything running smoothly behind the scenes? We're looking for a proactive Operations Scheduler to join a busy office, managing multiple diaries, coordinating appointments, and delivering excellent customer service throughout the process.
This is a varied role where no two days are the same. You'll be planning schedules, coordinating appointments, handling customer queries, and ensuring field-based teams have everything they need to deliver an exceptional service.
Diary management, logistics, scheduling or route planning backgrounds are ideal for this position which is part of a small and fast paced team.
As an Operations Scheduler your role will involve:
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Managing multiple appointment diaries and coordinating a high volume of bookings
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Planning efficient travel routes and schedules to maximise productivity
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Liaising with customers, internal teams, and third parties to arrange and confirm appointments
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Handling reschedules, cancellations, and last-minute changes
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Acting as a key point of contact for colleagues in the field and resolving any issues that arise
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Managing inbound calls and emails, providing a professional and helpful service
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Supporting general administration and assisting the wider team when required
Skills & experience required for the Operations Scheduler:
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Previous experience in scheduling, route planning, logistics coordination, customer service, or a similar administrative role
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Strong organisational skills with excellent attention to detail
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The ability to prioritise workloads and remain calm under pressure
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Confident communication skills, both over the phone and in writing
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Experience using planning software, CRM systems, or scheduling tools
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A collaborative team player who enjoys working in a busy environment and taking ownership of their workload
Salary, hours and company benefits for the Operations Scheduler:
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Starting salary of £30,000 with a salary review after probation
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Performance and team-based bonus scheme
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Monday to Friday 8:30am to 5pm, fully office based in Brighton
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20 days holiday plus bank holidays
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Casual dress code
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Fantastic office environment
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Regular team socials and drinks, snacks and cakes in the office
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Access to onsite gym
If you're someone who enjoys juggling multiple priorities, solving problems, and keeping operations running efficiently, we'd love to hear from you.
Berry Recruitment Services Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy
